Order ManagementBeginner

Order Fulfillment Process

Understand how to process orders, manage shipping, and handle customer communications.

12 min read
1 Market Philippines Team
3 sections
#orders#shipping#fulfillment

Processing Orders

Efficient order processing is key to customer satisfaction and positive reviews.

Order Workflow:

  1. Order Notification: Receive instant notifications via email/SMS
  2. Order Review: Check order details and customer information
  3. Inventory Confirmation: Verify product availability
  4. Order Acceptance: Confirm the order within 24 hours
  5. Preparation: Pick, pack, and prepare items for shipping
  6. Shipping Label: Generate and print shipping labels
  7. Dispatch: Hand over to courier or ship directly
  8. Tracking Update: Provide tracking information to customer

Neighborhood Speed Promise:

  • Instant Order Confirmation: Automated e-mail receipt within 5 minutes
  • Rider Dispatch: Typically within 15-30 minutes
  • Delivery Completion: 90% of orders delivered in under 2 hours
  • Urgent Requests: "Flash Delivery" option (30-minute guarantee)

Order Management Tools:

  • Bulk order processing for efficiency
  • Order filtering and sorting options
  • Automated status updates
  • Integration with shipping partners

Community Delivery Guidelines

Our neighborhood delivery system ensures lightning-fast deliveries while keeping money in our community.

Hyperlocal Packaging Requirements:

  • Ready in Minutes: Packages should be prepped within 30 minutes of order
  • Simple Protection: Basic cushioning for short-distance trips
  • Community Branding: Include local business stickers or notes
  • Clear Labels: Handwritten labels accepted for local deliveries
  • Weather Ready: Water-resistant wrapping for rainy days

Community Delivery Options:

  • Flash Delivery: Within 1 hour (neighborhood only)
  • Standard Local: 2-4 hour delivery window
  • Evening Delivery: After-work deliveries until 9pm
  • Bicycle Express: Eco-friendly delivery under 30 minutes (1km radius)
  • Cash on Delivery: Handled by your trusted local rider

Neighborhood Packaging Tips:

  • Reuse packaging materials to keep costs low
  • Smaller packages preferred for motorcycle/bike delivery
  • Include handwritten thank-you notes from local businesses
  • Perishable items get priority routing
  • Coordinate with riders for bulky item pickup

Remember: Our riders are your neighbors - packages often move directly from your hands to the customer's doorstep within the hour!

Community Delivery Network

Our hyperlocal delivery system empowers neighborhood riders while supporting your business needs.

Our Community Delivery Model:

  • Local Rider Network: We partner with trusted motorcycle and bicycle riders from within your community
  • Same-Day Delivery: Fast neighborhood deliveries, often within hours
  • Eco-Friendly Options: Bicycle delivery available for nearby orders
  • Fair Earnings: 100% of delivery fees go directly to local riders
  • Personalized Service: Riders familiar with your local area

Extended Network Partners (for non-local shipments):

  • Local Couriers: Selected regional partners for wider coverage
  • Community Hubs: Network of neighborhood pickup points

Benefits of Our Community Delivery:

  • Support local economy - your deliveries create neighborhood jobs
  • Lower carbon footprint with bicycle and motorcycle deliveries
  • Personal relationships between riders, businesses, and customers
  • Flexible delivery windows that work for your community
  • Cash-on-delivery handled by trusted local riders

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