Our community guidelines ensure a safe and trustworthy marketplace for all users.

Prohibited Items:

• Counterfeit Products: Fake or replica branded items
• Illegal Items: Items prohibited by Philippine law
• Hazardous Materials: Dangerous chemicals, explosives, etc.
• Adult Content: Sexually explicit materials
• Weapons: Firearms, knives, and other weapons
• Prescription Drugs: Medications requiring prescriptions
• Live Animals: Pets and livestock

Seller Conduct Standards:

• Maintain professional communication at all times
• Provide accurate product information and descriptions
• Respond promptly to customer inquiries
• Honor all stated policies and guarantees
• Respect intellectual property rights
• Comply with all applicable laws and regulations

Consequences of Violations:

• Warning notifications
• Product listing removal
• Account suspension
• Permanent account termination
• Legal action (for serious violations)

Understanding our return policy helps you manage customer expectations and handle returns effectively.

Return Eligibility:

• Items must be returned within 7 days of delivery
• Products must be in original, unused condition
• Original packaging and tags must be intact
• Return reason must be valid (defective, wrong item, etc.)

Return Process:

1. Customer initiates return request through platform
2. Seller reviews and approves/denies request
3. Return shipping label is generated (if approved)
4. Customer ships item back to seller
5. Seller inspects returned item
6. Refund is processed within 3 business days

Refund Responsibilities:

• Seller Fault: Seller pays return shipping and full refund
• Customer Fault: Customer pays return shipping
• Defective Items: Full refund including original shipping
• Change of Mind: Refund minus return shipping cost

Non-Returnable Items:

• Perishable goods (food, flowers)
• Personalized or customized items
• Intimate or sanitary goods
• Digital downloads
• Items damaged by customer misuse

Respect intellectual property rights and avoid infringement issues.

Types of Intellectual Property:

• Trademarks: Brand names, logos, slogans
• Copyrights: Creative works, images, text
• Patents: Inventions and unique designs
• Trade Dress: Product appearance and packaging

Avoiding Infringement:

• Only sell authentic, authorized products
• Use your own product photos and descriptions
• Don't use branded keywords for non-branded products
• Obtain proper licensing for branded merchandise
• Respect copyright in product descriptions and images

Reporting Infringement:

If you believe your intellectual property rights are being violated:

1. Document the infringement with screenshots
2. Submit a formal complaint through our IP portal
3. Provide proof of ownership or authorization
4. Allow 5-7 business days for investigation